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FAQ

Ordering & Shipping

How can I check the status of my order?

You can check your order status by clicking on the my account link at the top of this page. If you don't have an account, you will still receive an email update with a tracking number when your order is shipped.

How can I change or cancel my order?

While we take pride in fast order processing and shipping, we cannot guarantee any changes to your order once it has submitted. If you need to change or cancel your order, please contact us immediately at info@thenomie.com

How long will it take to receive my product?

Please note that it typically takes 1-2 business days to process and ship your order assuming your items are in stock and depending on any customizations.

We ship directly from the Nomie warehouse in Thousand Oaks, California.

Please allow USPS or UPS an additional 3-7 business days for delivery after we ship your order.

Once your order has shipped, you will receive an automated email with your tracking information.

*** Please note: Nomie is not responsible for lost and stolen packages

Do you ship Internationally?

Yes, we ship via DHL Express - rates are calculated at checkout based on weight. To choose DHL Express, please select this option as you are checking out online for best-in-class service.

***Please Note: Currently, we do not accept returns on international orders. If your order arrived damaged or defective, please contact us at info@thenomie.com

Do you pay taxes Fees and Duties?

For all international orders, please note that it is of the responsibility of the consumer for any tax and duty fees on orders required to go through customs.

As we are unable to pre-calculate this fee as the cost is determined by each country’s customs.

Do you offer expedited shipping?

Yes. We offer multiple expedited options. Rates are determined at checkout and based on weight & location.


**Please Note: We do not guarantee transit times. All shipping times are estimates provided by the shipping carriers.

Returns + Exchanges

What is your return policy?

Every piece of jewelry at Nomie goes through a quality pre shipping inspection. If you are not completely satisfied with your purchase, you may return items purchased at full price (within 30 days of the delivery date for a full refund or credit) less shipping fees. All sale items are final sale.

All return items must be unused, unworn and in the original condition and the original packaging. Items that are damaged or altered are not acceptable for return. Upon receipt of returned merchandise, Nomie reserves the right to deny a refund if the merchandise does not meet our return policy requirements. We are not responsible for lost return packages.

To return or exchange an item, kindly email us at info@thenomie.com Please include your order number in your response.

How long does it take to process a return?

Once your return has been processed, we will send you an email confirmation. Upon receipt, it may take an additional 7-10 business days for the funds to be available in your account and 1-2 billing cycles for the funds to appear on your billing statement.

Do you provide repairs or replacements?

If you have questions, or need assistance with any of your piece(s), please email us at info@thenomie.com with your name, order number and please include a photo of the piece that you are inquiring. We will make every effort to reply within 24 hours to help resolve the matter.

General Questions

Do you offer Wholesale?

Yes! Please click here to learn more about wholesale orders and to submit an application. We look forward to partnering with you!

Where is your Jewelry made?

Nomie jewelry is custom designed in the California and is manufactured in a family owned and operated factory dating back to 1980, located in beautiful Sao Paulo Brazil.

Why do you use 18k?

In the US 14k gold is mostly used for jewelry, however it represents only 58% pureness. While 18k gold is 75% pure and the quality and durability is far superior.

What is the difference between 18k plated/dipped, vermeil and Gold Filled?

In terms of quality and durability, 18k Gold Fill falls just under pure gold. Gold filled jewelry has 100x more gold alloy than gold plated. Because that layer is so much thicker the piece is more durable.

Does your product tarnish?

No. If for any reason, any 18k gold filled jewelry tarnishes to black or green it is because IT IS NOT GOLD FILLED. Simple as that.

Is your product Hypoallergenic?

Yes, all our products are hypoallergenic and free of harmful chemicals such as nickel, cadmium and lead. We manufacture under strict health and guidance regulations and are compliant with CA prop 65 and EU regulations.

How do I pick the correct size chain length?

Typically there are three chain sizes to choose from 16" 18" and 20." The best way to accurately measure is to take a string measure and cut it to the length you are considering (16" 18" 20"). Place it around your neck and see which is the best fit for you.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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