Refund policy

Every piece of jewelry at Nomie goes through a thorough quality pre-shipping inspection. If you are not completely satisfied with your purchase, you may return items purchased at full price (within 30 days of the delivery date for a full refund or credit) less original shipping fees. A return label will only be provided if items received are defective or damaged. Otherwise return shipping is at the customer s expense.  All sale items are final. For hygiene purposes, earrings may not be returned for any reason.

All return items must be unused, unworn and in the original condition and the original packaging. Items that are damaged or altered are not acceptable for return. Upon receipt of returned merchandise, Nomie reserves the right to deny a refund if the merchandise does not meet our return policy requirements. We are not responsible for lost return packages.

To return or exchange an item, kindly email us at info@thenomie.com Please include your full name and order number in your response.

Once your return has been processed, we will send you an email confirmation. Upon receipt, it may take an additional 7-10 business days for the funds to be available in your account and 1-2 billing cycles for the funds to appear on your billing statement.  Exchanges will be processed upon receipt of items to be exchanged and shipped within 1-2 business days.

If you have questions or need assistance with any of your piece(s), please email us at info@thenomie.com with your name, order number and please include a photo of the piece that you are inquiring. We will make every effort to reply within 24 hours to help resolve the matter.